Posts Tagged ‘customer service’

T-Mobile : How To Lose A Loyal Customer

Tuesday, January 25th, 2011

Well, dear T-Mobile, after more than 6 years of loyal patronage it’s time we parted ways. I used to proudly state how T-Mobile treated their customers fairly and for that good service, some loyalty should be rewarded. When the iPhone was released my excitement was tempered by my sense of loyalty to T-Mo. My reluctance to change carriers spanned the years between then and now. I even went to the length of buying a used 1st Gen iPhone that was jailbroke/unlocked to use with my T-Mo SIM. As newer versions of the iPhione were announced and released I stuck loyalty to T-Mo. As my old 1st Gen phone got more and more beat up I continued to resist the urge to leave the company who had provided fair and honest service, and jump ship to AT&T and a nice new iPhone with a faster processor and better battery life.